There are a number of potential causes behind the problem where your FaceTime photos not saving on your Apple iPhone. It could be because of a defect in the software, a setting that isn’t enabled for Live Photos, privacy limitation settings, or a problem with the FaceTime app itself. You will have to undertake a number of different troubleshooting actions in order to repair this.
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Fixes You Can Try
There are several different explanations as to why FaceTime would not permit you to take or to save Live Photos. Most of the time, the most likely culprits are things like privacy-related restrictions, old system software, and issues with FaceTime. Therefore, let’s investigate the most effective means of finding a solution to these issues.
Enable FaceTime Live Photos
It’s undeniable that taking FaceTime Live Photos is a lot of fun. On the other hand, not everyone enjoys having potentially humiliating events documented in the form of Live Photos. Therefore, there is a setting that is pre-installed to help stop that from happening. And to ensure that everyone is treated fairly, FaceTime prevents users who ban Live Photos from taking any Live Photos of their own as well.
You may see a “FaceTime” Photos should be enabled on the both handsets to use this function” notification when taking a Live Photo. If that happens, you as well as the person whom Live Photo you would like to take must check your FaceTime Settings to enable Live Photos if they are disabled.
- Tap FaceTime in your iPhone or iPad’s Settings app. Scroll down and toggle FaceTime Live Photos.
- On a Mac, open FaceTime and choose Preferences on the menu bar. ‘Enable Live Photos to also be captured while Video calls’ under Settings.
- If only you have FaceTime Live Photos turned off, you should be able to fix it immediately. But asking other individuals to activate FaceTime Live Photos may be a strain since they normally have the functionality switched off for a reason. This limitation is unavoidable.
Make Sure The iOS Version Is Updated
In the event that the system software on the iPad or iPhone is out of date, there is a possibility that FaceTime will not function properly for you. In order to take part in the FaceTime call, all of the participants’ mobile devices will need to be running iOS 12.1.4 or a later version, or iPad OS.
To upgrade your iOS version.
- Select the Settings menu in the app.
- This will open up the settings menu for your Apple device.
- To adjust the settings, open the Settings app.
- Tap General. This will bring up the menu for general settings on the Apple device you’re using.
- Tap General. Then, select the Software update option.
- You will now be able to check to see if there is a new update available.
- Then, select the Software update option.
- Select the Download and Install option.
- This will upgrade your iOS device to the most recent version available.
- Click the Download and Install button.
After the new version has been successfully installed, check to see if the problem with FaceTime Live Photos has been resolved.
On/Off FaceTime
It’s possible that turning off and then back on FaceTime on your smartphone will help fix the ongoing problems you’re having using FaceTime Live Photos. You may disable FaceTime on any iPhone or iPad by going to the Settings app, tapping the FaceTime icon, and then toggling the switch that is located next to FaceTime. FaceTime must be reactivated after a brief period of inactivity on your part.
Reset Network Settings
To use FaceTime, the device you’re using absolutely needs to be connected to the internet. There are occasions when the connection is the issue that is causing this particular problem. This is typically the result of an incorrect or corrupted network setup on your device. You could try to reset the network settings to see if it helps fix the issue.
Reset network settings Tap Settings.
- Tap General.
- Tap Reset.
- To reset your network settings, tap the Reset Network Settings button then enter your password.
- To confirm, tap the Reset Network Settings button.
On/Off iCloud Photos
Disabling and then reenabling the iCloud Images app is one solution to the problem you are having with the photos that are taken during FaceTime calls.
- Toggle the iCloud Photos app and select Settings from the menu.
- Tap the tile labelled Photos.
- To disable iCloud Photo Sharing, toggle the switch.
- After some time has passed, the iCloud Photos switch can be enabled again.
- See if you are able to save FaceTime Live Photos by giving it a try.
Restart Your Device
In the event that you capture Live Photos, but they do not show up in the Photos app after you have restarted the iPhone, iPad, or Mac, follow these steps. It’s possible that this will fix any temporary issues that have been preventing FaceTime Live Photos from operating normally.
Check Privacy Restriction Settings
There is a chance that FaceTime Live Photos will not save due to the restrictions that have been placed on them. Because of this, you will no longer be able to save FaceTime photographs and retrieve them using the Photos app.
Restrictions on Content and Private Information
- Select the Settings menu in the app.
- Select the Screen Time option.
- Select the Content and Privacy Restrictions menu option.
- To restrict content and protect your privacy, make sure the switch is turned on.
- To allow apps, tap Allow.
- Flip the switch to activate FaceTime.
- Flip the switch to the Camera on position.
Check to see whether the FaceTime Live Photos tool is now functioning properly and if you are now able to retrieve the photos that you have saved in the camera roll.
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Conclusion
There are number of reasons why your FaceTime Photos not saving. In this article, we have mentioned different techniques that you can try to overcome this problem.