Snapchat is a multimedia application available on Android and iOS smartphones. Snaps are images or videos that can be shared with friends. These Snaps disappear after being viewed.
The platform also includes a Chat capability, comparable to instant messaging services such as WhatsApp. The primary distinction is that, unlike Snaps, Chats disappear after being viewed. While logging in to your account on Snapchat, you may see this error “Oops, we couldn’t find matching credentials.”
How to Add friends In Snapchat?
Add From Contact List:
You can add friends from your phone or other device’s contact list. You can invite them to create a Snapchat account if they do not already have one.
To add contacts from your device’s contact list…
- Click on the Profile icon in the upper right to access your Profile.
- Tap on ‘Add Friends
- Select ‘All Contacts
- Choose the “+ Add” button to add them as friends!
- Add friends using search
- Use the search icon at the top of the screen.
- Enter a friend’s username or name.
- Click on the “+ Add” button to add them as friends!
Matching Credentials On Snapchat:
A subreddit in the SnapchatHelp subreddit group identified the Snapchat error message Matching credentials as a login problem.
This is the scenario: Snapchat logs out the user of his account, and when the user tries to log back in after entering his login credentials, it displays the message “ Oops, we couldn’t find matching credentials.”
This occurs despite having entered the correct credentials. Sometimes, the matching credentials error may still occur even after updating your password.
Why Does “Oops, We Couldn’t Find Matching Credentials” Error Occurs On Snapchat?
The Snapchat Matching Credentials Problem is a standard error that impacts Snapchat users everywhere. When users attempt to log into their accounts, the following error message is displayed: We were unable to locate matching credentials.
The Matching Credentials error indicates that a login error has occurred; however, this error commonly occurs even when the correct credentials are used. A common reason for a user account lockout is if the application discovers suspicious activity on the account.
In addition, it may be why someone attempted to access your account information from an unknown location, or the application concurrently received many account access attempts from radically different backgrounds.
If you receive the error “Oops, We Couldn’t Find Matching Credentials” and cannot log in, Snapchat may be experiencing a system failure. When there is a system failure, you are locked out of your account even if your login and password are correct.
This indicates that you are limited to doing a few research actions or waiting for the problem to resolve itself. Apps occasionally have bugs, which might result in unexpected failures.
You can therefore attribute the occurrence of the matching credentials issue when you’ve already entered the correct password to an unavoidable bug or glitch.
Snapchat Needs To Be Updated:
If Snapchat is out-of-date, this could be the cause of the problem. You must have an up-to-date application to avoid login errors.
By ensuring that your app is up-to-date, Snapchat can re-access your account without displaying an error message.
How to overcome the “Oops, We Couldn’t Find Matching Credentials” error on Snapchat?
Check Whether The Account Is Locked:
You may be facing this error message because Snapchat has temporarily disabled your account. The following steps must be taken to resolve the issue: Choose Forgot Password from the menu drop-down.
Please choose the option to change it via email from the drop-down menu. The email should link to a page titled “Manage My Account.”
If this is not visible, try to refresh your browser. Choose ‘Account Unlock’ from the yellow drop-down menu. It should determine whether or not it has been unlocked. Attempt to log in again later.
Clear Snapchat Cache:
To remove any problems that might be causing the error, you can clear Snapchat’s cache.
This won’t delete any of your messages, chats, memories, or anything else; it will only delete the temporary files saved in Snapchat’s directory, which will refresh the app and remove any issues causing the log-in case.
To clear Snapchat’s history:
- Click on the Settings icon.
- Choose Snapchat after going in the “Apps” section.
- Click Clear Cache .
- Select Clear All and Clear.
- Quit and restart the app.
After completing these steps, you must close Snapchat and restart your device.
Reboot Your Device:
The first thing you may try to remove this notification temporarily is just to turn off your device. When you turn off and back on your smartphone, the RAM is erased, temporarily giving your device greater storage capacity.
RAM enables you to load applications and other features rapidly, eliminating the need to wait.
This builds up over time and can consume a significant amount of storage. When you switch on your smartphone, apps function more slowly.
This action could eliminate the error “Oops, We Couldn’t Find Matching Credentials” on Snapchat.
Log In From Another Device:
If you have availability of another device, you can attempt to log in from there. People have claimed that using a different device to try Snapchat login has been successful.
A bug was responsible for the ‘Oops, We Couldn’t Find Matching Credentials’ message if you can log in from your new phone but not from the original telephone you use Snapchat on.
Keep Logging In To Your Account:
A Reddit user stated on the Snapchathelp subreddit that he regained access to his Snapchat account by repeatedly changing his password and logging in. Get a link to reset your password sent to your email address.
Proceed if you need to verify your identification from this point forward. After confirming your identification, enter your new password.
After confirmation, proceed to log in. If you’ve already attempted this, keep trying, and you may successfully regain access to your account.
For a visual representation, refer to the video below:
You may also be interested in:
- Why Does My Phone Keep Hanging Up?
- What Happens If You Block Someone After Viewing Their Story?
- How To Send A Snap From Camera Roll In Snapchat?
The error message ‘Oops, We Couldn’t Find Matching Credentials’ can occur due to different factors. Most of the time, there is nothing much to worry about at all. You have to follow some simple steps to overcome this error and log in to your account again and use Snapchat.